the ice House

the ice Housethe ice Housethe ice House
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the ice House

the ice Housethe ice Housethe ice House
Home
Shop
Catering Menu
Rental Pricing
More
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Terms and Conditions

Reservations & Payments

  • Your reservation is confirmed with a signed contract and deposit.
     
  • Deposits are non-refundable but may apply to a future date if canceled in advance.
     
  • Full payment is due before your event.
     

Cancellations

  • Cancel 30+ days before your event for a partial credit toward a future date.
     
  • Cancellations under 30 days, deposits are not refundable.
     

Event Access & Duration

  • Rental times are based on your agreement. Extra time may be available for a fee.
     
  • Please respect the scheduled start and end times.
     

Facility Use

  • Guests and vendors must follow all rules.
     
  • No smoking indoors; decorations must be pre-approved.
     
  • The Ice House is not responsible for personal items left on-site.
     

Catering & Beverages

  • Catering must be arranged through The Ice House or approved vendors.
     
  • Menu selections and headcounts are due 14 days prior.
     
  • 18% gratuity is added for staffed events; credit/debit cards include a 3.25% fee.
     
  • Alcohol service must follow all laws; consumption is allowed only in designated areas.
     

Damage & Liability

  • Guests are responsible for any damage.
     
  • The Ice House is not liable for personal injuries or lost property.
     

Cleanup

  • The Ice House provides general cleaning.
     
  • Guests/vendors are responsible for removing personal items and décor. Extra cleaning may incur a fee.
     

Agreement

  • By booking, you agree to these guidelines. The Ice House may update policies with notice.
     

Return and Refund Policy

  • Store Credit: Returns for gifts and clothing will be issued as store credit within 7 days of purchase.
     
  • No Returns: Edible items, including food, baked goods, and catering orders, are final sale and cannot be returned.
     
  • Eligibility: Items must be in original condition and packaging. Store credit can be used toward future purchases at The Ice House.

Copyright © 2026 The Ice House - All Rights Reserved.

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